FAQ
Frequently Asked Questions
How long does it take to prepare my order?
After payment has been successfully confirmed, most orders are processed within 1–3 business days.
This processing period occurs before shipment and is separate from the estimated delivery period.
Where does Greernveille ship?
Our current Standard Shipping terms apply to eligible orders delivered within the United States.
What does Standard Shipping cost?
Our current U.S. Standard Shipping rates are:
Orders below $39.00 USD: $2.99 USD
Orders of $39.00 USD or more: FREE
When should I expect my package?
After dispatch, Standard Shipping is estimated to take 10–20 business days.
Delivery estimates are not guaranteed arrival dates. Carrier operations, weather, holidays, transportation interruptions, address problems, and other circumstances may occasionally affect delivery.
How will I know that my order has shipped?
When tracking is available, shipment or tracking information will be provided after your order has been dispatched.
Carrier tracking systems may take additional time to display the first update.
What should I do if tracking stops updating?
If tracking has not changed for an extended period, contact us at:
Please include your order number so we can review the available shipment information.
What happens if my package appears to be lost?
Please contact our support team at service@greernveille.com.
We will review the available carrier and shipment information and assist with an appropriate resolution.
We do not automatically reject reasonable delivery claims solely because tracking displays a particular status.
Can I return a product?
Eligible products can generally be returned within 30 calendar days after delivery.
Products must meet the eligibility requirements described in our Return & Refund Policy.
Who pays the return postage?
For an eligible return caused by personal preference or a change of mind, return shipping is generally the customer's responsibility.
If merchandise is confirmed to have arrived damaged, defective, incorrect, or materially different from its description, we will provide an appropriate solution without additional return cost to the customer.
How are refunds issued?
After an approved return has been received and inspected, an eligible refund is generally issued to the original payment method within 5–10 business days.
Additional processing time from your bank or payment provider may apply.
Can I change or cancel an order?
Contact service@greernveille.com as soon as possible.
We will make reasonable efforts to assist if fulfillment has not progressed too far. Once an order has already been dispatched, cancellation may no longer be possible.