Shipping Policy

This Shipping Policy describes Greernveille's current order processing, delivery estimates, shipping charges, tracking, and handling of delivery problems.

1. Processing Time

Orders are normally processed within 1–3 business days after successful payment confirmation.

Processing time refers to the period used to prepare the order for dispatch and is separate from delivery time.

Weekends, public holidays, unusually high order volumes, or other operational circumstances may occasionally affect processing.

2. Current Shipping Region

Our current Standard Shipping options apply to eligible orders delivered within the United States.

Delivery availability to a specific address is determined during checkout.

3. Shipping Rates

Our current U.S. shipping structure is:

The applicable shipping charge is shown before checkout is completed.

4. Delivery Estimate

Standard Shipping generally has an estimated transit period of:

10–20 business days after dispatch

This is an estimate rather than a guaranteed delivery date.

5. Where Orders May Be Fulfilled

Depending on product availability, inventory location, and logistical arrangements, orders may be fulfilled from facilities operated by us or by fulfillment and logistics partners.

The origin of an individual shipment may therefore vary.

We do not represent that every order ships from a local U.S. warehouse unless this is specifically true and stated for the applicable product.

6. Shipment Tracking

When tracking is available, shipment information will be provided after dispatch.

Please allow reasonable time for the carrier to register and display the first tracking update.

7. Delayed Deliveries

Although most shipments arrive within the estimated period, delays can occasionally occur because of:

• Carrier disruptions;
• Weather conditions;
• Holidays;
• Peak shipping periods;
• Transportation interruptions;
• Incorrect or incomplete addresses;
• Other logistical circumstances.

If tracking has not updated for an extended period, contact service@greernveille.com and include your order number.

8. Missing or Lost Shipments

If your shipment appears to be lost, contact our customer service team.

We will review the available carrier and tracking information and assist with an appropriate resolution based on the circumstances.

We will not automatically refuse to review a reasonable delivery claim merely because tracking shows a particular delivery status.

9. Address Problems

Customers should carefully review their delivery address before placing an order.

If you discover an error after checkout, contact us as soon as possible.

We will make reasonable efforts to correct the address before fulfillment or dispatch where possible, but changes cannot be guaranteed once processing has progressed.

10. Shipping Questions

Email: service@greernveille.com
Phone: 0577-86361666