Return & Refund Policy

At Greernveille, we want customers to understand how returns work before completing a purchase.

This policy explains the return period, eligibility requirements, return shipping responsibility, damaged or incorrect orders, and refund processing.

1. Return Request Period

Eligible products may be returned within 30 calendar days from the date of delivery.

The applicable carrier or delivery record may be used to determine the delivery date.

2. Conditions for an Eligible Return

Unless the product is being returned because it arrived damaged, defective, or incorrect, merchandise should generally:

• Be unused and unworn, where applicable;
• Remain in its original condition;
• Include its original packaging;
• Include accessories, components, or documentation originally supplied with the product;
• Be supported by sufficient information to identify the purchase.

Items materially altered, used, damaged after delivery, or returned incomplete may not qualify for a standard preference-based return.

3. Starting Your Return

Before shipping anything back, email:

service@greernveille.com

Please provide:

• Order number;
• Product being returned;
• Reason for the return;
• Photos or videos where relevant.

We will review your request and provide further instructions if the return is eligible.

4. Return Destination

Do not send merchandise directly to our registered business address unless our customer service team specifically instructs you to do so.

The appropriate return warehouse may differ from our company registration address.

Once the return is approved, customer service will provide the applicable return address and shipping instructions.

5. Change-of-Mind Returns

If an eligible return results from a change of mind, personal preference, or another reason not caused by a product or fulfillment error, the customer is generally responsible for return shipping costs.

Original shipping charges, where applicable, are generally not refundable unless otherwise required by law or the return resulted from our error.

6. Damaged, Defective or Incorrect Products

If merchandise arrives:

• Damaged;
• Defective;
• Incorrect; or
• Materially different from its product description,

please contact service@greernveille.com.

We may request photographs or video reasonably necessary to verify the issue.

Once reviewed, an appropriate solution may include a replacement, refund, approved return, or another suitable resolution.

When the issue is confirmed as a damaged, defective, incorrect, or materially misdescribed product, the customer will not be required to pay additional return shipping costs to resolve the issue.

7. Refunds

After an approved returned item has reached the designated return location, it will be inspected.

If the refund is approved, it will generally be issued to the original payment method within 5–10 business days after receipt and inspection.

Banks, card issuers, and other payment providers may take additional time to post the credit.

8. Refund Assistance

If an approved refund has been issued but has not appeared after the expected processing period, please first contact your bank or payment provider.

For additional assistance:

Email: service@greernveille.com
Phone: 0577-86361666