Privacy policy

Last Updated: October 13, 2026

Mygreernvelle respects your privacy and is committed to protecting your personal information.

Mygreernvelle is operated by Taiyuan Kaxika Technology Co., Ltd.

Taiyuan Kaxika Technology Co., Ltd. operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a reliable shopping experience.

Mygreernvelle is powered by Shopify, which enables us to provide our Services.

This Privacy Policy describes how we collect, use, disclose, and process your personal information when you visit, use, make a purchase, or otherwise interact with our website and services.

Please read this Privacy Policy carefully. By using and accessing any of our Services, you acknowledge that you have read and understood how your information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

Contact details including your name, billing address, shipping address, phone number, and email address.
Financial information including payment card information, transaction details, payment confirmation, and other payment-related information.
Account information including account details, preferences, and settings when applicable.
Transaction information including products viewed, purchased, returned, exchanged, or cancelled.
Communications with us including information provided when contacting customer support.
Device information including device type, browser information, IP address, and network information.
Usage information including information about how you interact with our website and services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you when you create an account, place an order, contact us, or provide information through our website;
Automatically through our Services including cookies and similar technologies;
From service providers that assist us with website operation, payment processing, analytics, customer support, fulfillment, and shipping;
From partners or other third parties where permitted by applicable laws.

How We Use Your Personal Information

We may use your personal information for purposes including:

Processing and fulfilling orders;
Processing payments;
Arranging shipping and delivery;
Providing customer support;
Managing returns, refunds, and exchanges;
Improving our products and services;
Communicating with you regarding orders, accounts, and services;
Providing marketing communications where permitted;
Preventing fraud and protecting website security;
Complying with legal obligations.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide our Services.

This may include sharing information with:

Shopify and service providers that support our website operations;
Payment processors;
Shipping and fulfillment providers;
Customer support providers;
Analytics and marketing service providers;
Business partners where permitted;
Government authorities or legal entities when required by applicable law.

Relationship with Shopify

Our Services are hosted by Shopify.

Shopify may collect and process personal information relating to your access and use of our website in order to provide and improve its services.

Information submitted through our website may be transmitted to Shopify and other service providers that help us operate our store.

For more information about Shopify’s privacy practices, please review Shopify’s applicable privacy policies.

Third Party Websites and Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing personal information.

Children's Data

Our Services are not intended for children under the applicable legal age in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us, please contact us using the information provided below.

Security and Retention of Your Information

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no electronic transmission or storage method can guarantee complete security.

We retain personal information only for as long as reasonably necessary for:

Providing services;
Processing transactions;
Maintaining records;
Resolving disputes;
Complying with legal obligations.

Your Rights and Choices

Depending on applicable laws, you may have rights regarding your personal information, including:

Right to access your personal information;
Right to request correction of inaccurate information;
Right to request deletion of personal information;
Right to request information about how your data is processed;
Right to opt out of certain marketing communications.

To exercise your privacy rights, please contact us using the information below.

Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our emails.

Even after unsubscribing, we may continue sending non-promotional communications related to:

Orders;
Shipping;
Returns;
Refunds;
Customer service requests.

Complaints

If you have concerns about how we process your personal information, please contact us first so we can review and assist with your concern.

International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence through our service providers and business partners.

We take reasonable steps to ensure personal information is handled appropriately according to applicable privacy requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

The updated version will be posted on this page with the revised update date.

Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Customer Support Email:
service@mygreernvelle.com

Customer Support Hotline:
+86-351-2343612

Business Address:
Room 1301, Unit 2, Building 3, Xincheng Changfeng Yuefu, No.61 Shangyu Middle Road, Xiaojingyu Sub-district, Wanbailin District, Taiyuan City, Shanxi Province, P.R.China

Business Information

Brand Name:
Mygreernvelle

Legal Company Name:
Taiyuan Kaxika Technology Co., Ltd.

Website:
mygreernvelle.com